Privacy Policy

Sleep By Us has created this privacy policy for your information and protection. Please review this policy carefully.

If you wish to contact Sleep By Us with a question or comment regarding this policy, you may send email to info@sleepbyus.com or telephone, 1-212-564-5102 . In the event that you have a complaint or a dispute with regard to this policy, please read below for detailed information on who to contact and how.

Collecting information on this site benefits its visitors in the following way(s): The data collected by this site is used to fulfill the order that you place. We keep your order history to provide information for our customer service to better serve you, offer you more and better products, and to help us improve the operation of our site. We also archive this data as required evidence of a transaction occurring.

Sleep By Us collects information for the following purposes:

  • The information is used to identify you while you shop, so that we can keep the items you have chosen in a `shopping cart'.
  • Data collected may be used to help us determine what additional features would be of benefit to you on this site.
  • We may tailor the site experience specifically to you based on your current and past activities, which may include offering you products similar to those previously purchased or purchased by others.
  • We may use the contact information to contact you by postal mail or email to market products or services.

The following may have access to the information collected on this site:
Ourselves and our agents acting on our behalf who are contractually bound to keep individual and identifying information confidential.

Delivery services that may use this data for other purposes than completing the delivery.

Errors or wrongful actions arising in connection with this policy will be resolved by Sleep By Us - Contact Sleep By Us for resolution. Please contact: 212-564-5102. Fax: 212-564-5103. Address: 1407 Broadway, New York, NY 10018

Return policy

 

Returns are accepted on items that have not been worn, altered or washed AND with all tags attached. You may return merchandise, for full refund, by mail within 21 days of receipt of purchase. PLEASE NOTE: Only items marked as FINAL SALE are not returnable. PLEASE NOTE: We do not refund shipping charges. This policy only affects website purchases.

In the event that you receive a defective product, you will be given 7 days after receiving your package to notify us of the defect for it to be eligible for return or exchange. If you do not notify us of the product defect within this 7 day period it will be up to our discretion as to whether or not the item will be accepted for return or exchange. Exchange policyExchanges are accepted on items that have not been worn, altered or washed AND with all tags attached. You may exchange merchandise by mail within 21 days of receipt of purchase. PLEASE NOTE: Only items marked as FINAL SALE are not returnable. Domestic Exchanges: no additional shipping charges will be added to your exchange.International Exchanges: International orders exchanges are subject to secondary shipping charges. This policy only affects website purchases.In the event that you receive a defective product, you will be given 7 days after receiving your package to notify us of the defect for it to be eligible for return or exchange. If you do not notify us of the product defect within this 7 day period it will be up to our discretion as to whether or not the item will be accepted for return or exchange. Items bought during a promotionIf exchanging an item bought during a promotion for another size or color of the same style you will NOT be charged for the difference. If exchanging an item bought during a promotion for a different style, the promotional discount will no longer apply.How to make a return/exchangePack and securely seal the merchandise in the original package, if possible. When sending the package, please include the invoice or a copy of the invoice with your return/exchange request, and send the package to the address below. We recommend that you insure the return package, as we are not responsible for packages not shipped by us.Where to send your return/exchangeSleep By Us1407 Broadway RM 1402New York NY 10018USARefundsPlease allow us two to three business days from the date of receiving your return to credit your account.  The credited amount will take approximately two days to appear on your bank statement. We do not refund shipping charges.